To get an idea of how much an item costs in your currency, you may change the drop-down currency option in the upper right while shopping. Upon checkout, you will also see the price estimated in the currency of your country according to the current exchange rate.
Note the item you received in error and provide as much information as possible including the original item you ordered
Select your return method
Drop it in the mail
Upon return merchandise authorization (RMA) approval, a shipping label will be sent via email. Once the returned item is received, we will check the items and update the RMA status in real-time. You will receive an email confirming we have received your package. We will then send you a store credit code that you can use to make a new order in replacement of the item you returned. Kindly note that the shipping fee for the new order will be covered by the customer.
Please note: We have no control over mail delivery services. We can only update the status of your request once your package is received.
We give our best when it comes to pleasing you. Should a need for a refund arise, we will gladly assist you with the process. Please contact our customer support team and provide as much information as you can about your request.
You will be requested to send back the item before we could process the refund. Once we have received and inspected your returned item, we will notify you if your refund request has been approved or rejected.
If the refund is approved, we will process the refund and a credit will be applied to your original form of payment within 7-10 business days.
Kindly note that original shipping fees are non-refundable and the cost of the return shipping label is the customer’s responsibility.
If you made a mistake when entering your shipping address at checkout, please reach out to our customer service team as soon as possible. We will do our best to update the details before your order ships out.
If we are unable to generate a shipping label due to insufficient shipping information, we will reach out to further assist you in resolving the matter.
All returned packages due to invalid shipping information provided by the customer will pend until the customer provides an updated shipping address. We will notify the customer in such case. Additional shipping rates may apply.
Once your order is fulfilled and ready for pick-up, you will receive a shipping confirmation email with your tracking number.
If you are unable to receive both order and shipping confirmation emails, it is possible that the email address listed under your account is incorrect. Simply reach out to our customer service team for further assistance.
HERA | HERO is not responsible for unfortunate events such as misplaced, lost or stolen packages during the time of transit. Under all circumstances, the chosen courier is accountable for any and all packages that undergo their delivery services and care.
We always appreciate the support coming from our community. That is why we have created a Brandbassador Program wherein our brandbassadors can enjoy exclusive perks so they can better promote the products.
We are excited to know of your interest to join our team!
To submit your HERA | HERO Brandbassador application, head here this form. The review process will take 2-3 weeks. All submitted applications are considered and reviewed in the order they were received. Good luck!
New Brandbassadors do not get free products. However, each Brandbassador will be assigned with a unique code, which will entitle you and your followers 10% discount. You will get store credits each time your code is being used. You can then use the credits to purchase anything you like.
As well, there are fun missions that you can accomplish to earn gift credits and cash. You also get to enjoy promos and other perks exclusively for Brandbassadors.