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You can see all the options while shopping at heraxhero.com.
To get an idea of how much an item costs in your currency, you may change the drop-down currency option in the upper right while shopping. Upon checkout, you will also see the price estimated in the currency of your country according to the current exchange rate.
You may return/exchange items up to 30 days from the delivery date of your order. The products must not be worn or washed and the tags still have to be on.
Please note: Due to popular demand, items do sell out quickly and we cannot guarantee all items will be available.
Once the item is restocked and available for purchase again, you will receive a notification email.
To process the return/exchange, simply:
To process the Return/Exchange, simply:
Upon return merchandise authorization (RMA) approval, a shipping label will be sent via email. Once the returned item is received, we will check the items and update the RMA status in real-time. You will receive an email confirming we have received your package. We will then send you a store credit code that you can use to make a new order in replacement of the item you returned. Kindly note that the shipping fee for the new order will be covered by the customer.
Please note: We have NO control over mail delivery services. We can only update the status of your request once your package is received.
For international orders, it is best that you contact our support team directly here.
You will be requested to send back the item before we could process the refund. Once we have received and inspected your returned item, we will notify you if your refund request has been approved or rejected.
If the refund is approved, we will process the refund and a credit will be applied to your original form of payment within 7-10 business days.
Kindly note that original shipping fees are non-refundable and the cost of the return shipping label is the customer’s responsibility.
Our fulfillment time may vary during U.S. holidays and sales. In terms of shipping, it will depend on your location and courier of choice. Your order may arrive in as early as 2-3 business days.
You can check the status of your order here.
Kindly note that some factors such as customs clearance or courier delay are beyond our control. Should you need further assistance, please do not hesitate to get in touch with our customer support.
If you are unable to receive both order and shipping confirmation emails, it is possible that the email address listed under your account is incorrect. Simply reach out to our customer service team for further assistance.
HERA | HERO is not responsible for unfortunate events such as misplaced, lost or stolen packages during the time of transit. Under all circumstances, the chosen courier is accountable for any and all packages that undergo their delivery services and care.
In case you will be charged for customs tax, please let us know by contacting our customer support team.
Please go to heraxheroclub.com to know more about this exclusive program.
To submit your HERA | HERO Brandbassador application, head here this form. The review process will take 2-3 weeks. All submitted applications are considered and reviewed in the order they were received. Good luck!
As well, there are fun missions that you can accomplish to earn gift credits and cash. You also get to enjoy promos and other perks exclusively for Brandbassadors.
Sign up here to start your Brandbassador journey!